Yesterday, I was helping my brother get his Verizon DSL up and running. We were having a problem with the install cd, so I gave them a call on their 800 number to get him activated. During my conversation as I always do, I asked the phone representative where his call center was located. It really doesn’t matter to me where the support is coming from but the answer that I received was quite humerous. He responded by telling me that “I cannot tell you”. I asked him why and he said “Because it is a matter of security”. I couldn’t help but to burst out laughing. I asked him if he was serious and he was. I have asked other companies such as Direct TV and never had a phone rep tell me that it was a “secret”.
Verizon, what are you afraid of? I just really can’t see people waiting to take out your call center. Or are you afraid of telling the truth???