Ask Me - THRComputer Solutions

Yesterday, I was helping my brother get his Verizon DSL up and running.  We were having a problem with the install cd, so I gave them a call on their 800 number to get him activated.  During my conversation as I always do, I asked the phone representative where his call center was located.  It really doesn’t matter to me where the support is coming from but the answer that I received was quite humerous.  He responded by telling me that “I cannot tell you”.  I asked him why and he said “Because it is a matter of security”.  I couldn’t help but to burst out laughing.  I asked him if he was serious and he was.  I have asked other companies such as Direct TV and never had a phone rep tell me that it was a “secret”.

Verizon, what are you afraid of?  I just really can’t see people waiting to take out your call center.  Or are you afraid of telling the truth??? 

Your DSL Modem is what allows your computer to communicate with the internet.  To install the modem, you are going to need the modem, power cord, ethernet cable and a phone cord.  To install the modem:

1. Plug in one end of the phone cord to the modem and then plug the other end into your phone jack.
2. Plug in one end of your ethernet cable to the modem and then plug the other end into your computer.
3. Plug in the power cord to the modem and to the wall recepticle

Once you have this setup, you are going to need to hook up filters to all of your phones in your house.  These filters will allow you to use your phones without receiving interference from the DSL.

Depending on your DSL provider, they usually provide some sort of install CD that you will run from your computer.  The program will activate your DSL service and most likely walk you through the steps for creating an email account from your provider which will also be your userid and also setup your email program for this new address.

Users of Epix Internet Services will be happy to know that Epix has increased their DSL download speeds to 3.0mps (Megabits Per Second).  This doubles the previous capable downloads speeds from them.  Best of all is that it only costs an extra $3.00 per month for this new speed.  My order has been placed and I was told it would take about 5 business days to set up.  Also be aware that you need to be within approx 12,000 feet from the service station.

If you have your DSL bill combined with your phone bill contact Commonwealth Telephone directly and for those who do not you will need to give Epix Internet Services a call.

I will report back when I have the new speed.