Ultimate Cleaner
Today I came across an interesting program called Ultimate Cleaner. I had a customer who was complaining that they get getting popup notices that their computer was infected with trojan.looksky and they needed to download a protection program to remove the infection. When I got to the house I immediately noticed that it looked like one of those cheesy fake alerts. Their background was changed to red (to indicate an emergency situation) and had a notice that the computer was having problems.
McAffee was installed on the computer but the subscription had expired which was probably the reason that they got infected with Ultimate Cleaner. We loaded Spy Sweeper with Antivirus protection on the computer and started the scan process. Spy Sweeper indicated that the computer had Trojan-Ace-X which has the ability to download program to the computer, Troj/Pmwdl-Gen (Virus) and of course Ultimate Cleaner (this appear to be a rogue spyware removal program). It took a couple of scans on the computer to clean the infection off until the infection went away.
Something to keep in mind is if you have a computer setup for your children, it is a good idea to make sure the computer is running correctly. I got a laugh when one of the children stated that “they remember seeing a notice about their McAffee being expired”. Just like a typical teenager, he failed to tell his parents to renew the subscription. Keeping your computer running properly by having Anti-Virus, Spyware and Firewall protection will save you a lot of time and money in the long run.
Yes I do sell Spy Sweeper, but I do because it simply works!
February 4th, 2008 at 2:24 pm
I have this same problem as above. I have the trojan-ace-x infection with the red backround and all. I have scanned multiple times with the spy sweeper, quarantined and deleted this, and have still not gotten rid of this infection. I would really appreciate any help you can be.